The Transparency Trap
Thursday morning, October 3rd. Watching companies livestream their all-hands meetings while actual decisions happen in private Slack channels, and realizing that our transparency obsession might be making us more blind, not less.
The Visibility Fallacy
We treat transparency as an unalloyed good. Open books, public metrics, visible processes, documented decisionsâthe more visible something is, the more trustworthy it must be. Privacy is suspicious. Opacity is assumed to hide wrongdoing. If you have nothing to hide, why wouldn't you show everything?
But this logic is backwards. Transparency doesn't reveal truthâit changes behavior. The moment you make something visible, it stops being authentic and becomes performance. What you're seeing isn't reality; it's reality's response to being observed.
The transparency trap convinces us that visibility creates accountability when it actually creates theater: sophisticated performances designed to satisfy observers while the real action moves somewhere else, somewhere less visible, where actual work can happen without the distortion that observation creates.
Goodhart's Law at Scale
Once a measure becomes a target, it ceases to be a good measure. This is Goodhart's Law, and transparency is Goodhart's Law weaponized and deployed everywhere simultaneously.
When you make something transparentâvisible, measured, trackedâyou inevitably create incentives to optimize for how it looks rather than what it accomplishes. The metric becomes the goal. The appearance becomes the reality. And everyone optimizes for the measurement rather than the outcome the measurement was supposed to proxy.
Companies make their diversity metrics transparent, so hiring managers optimize for demographic appearance in ways that satisfy the metric without addressing underlying inclusion issues. Universities publish placement statistics, so they pressure students toward high-status employers regardless of whether those jobs are good fits. Researchers face transparent publication metrics, so they optimize for quantity and citation counts rather than genuine discovery.
The transparency doesn't reveal whether things are actually improving. It just reveals how well people have learned to game the metrics. And the more transparent something becomes, the more sophisticated the gaming, until you're measuring nothing but the measurement itself.
The Performance Tax
Everything that's made visible becomes performed. You can't observe something without changing it, and transparency is observation at industrial scale.
When companies make their decision-making transparent, decisions stop being about the best outcome and start being about what will look good in the meeting notes. When individuals make their lives transparent on social media, their lives stop being lived and start being curated. When organizations make their internal communications transparent, communication moves to informal channels where actual candor remains possible.
This creates what we might call the performance tax: every act of transparency adds overhead cost to every activity, as people must now do the work while simultaneously performing doing the work for an audience. The transparent organization doesn't become more efficientâit becomes more theatrical, with enormous resources devoted to documentation, explanation, and managing appearances.
Meanwhile, the actual workâthe messy, iterative, mistake-ridden process of figuring things outâbecomes impossible to do in transparent spaces. So it migrates to the shadows, to private channels and informal conversations, to spaces where people can think without performing thinking for observers.
The ironic result: transparency doesn't illuminate the real work. It drives it underground.
The Illegibility Advantage
Some of the most important work is illegibleâit can't be easily measured, observed, or made transparent. Creative thinking, relationship building, learning through failure, developing taste and judgmentâthese activities either can't be made visible or become worse when they are.
The creative writer who livestreams their drafting process isn't revealing creativityâthey're performing productivity while actual creative work happens in private moments of revision and reflection. The manager who documents every decision isn't showing good leadershipâthey're spending leadership energy on documentation instead of judgment.
Transparency bias assumes that visible activities are more valuable than invisible ones. But often the reverse is true. The most valuable work is precisely the work that resists measurement and performance: the quiet thinking, the relationship maintenance, the pattern recognition that emerges from diverse experience, the courage to kill projects that metrics say are working.
When you make everything transparent, you don't value all work equally. You systematically devalue the illegible work that can't be easily shown, measured, or performed. Over time, organizations and individuals shift their effort toward the visible and measurable, not because it's more valuable, but because it's more defensible.
The transparency trap makes us optimize for what can be seen rather than what matters.
The Sophisticated Gamer
Transparency was supposed to make gaming the system harderâhow can you cheat when everyone can see what you're doing? But in practice, transparency makes gaming more sophisticated and harder to detect.
When processes are opaque, gaming them requires actual corruption: hidden deals, secret agreements, information asymmetries. This is risky and detectable when discovered. But when processes are transparent, gaming them just requires understanding the metrics and optimizing for appearances. This is legal, defensible, and often celebrated as "working smart."
The politician who genuinely works for their constituents but makes political compromises looks worse in transparent systems than the politician who carefully cultivates perfect-seeming positions while accomplishing nothing. The researcher who pursues risky, important questions that might fail looks worse than the researcher who publishes safe, incremental work that pads citation counts.
Transparency doesn't reveal who's gaming the systemâit advantages sophisticated gamers who understand that the appearance of integrity matters more than actual integrity, as long as the appearances are carefully maintained.
The financial crisis of 2008 happened despite (because of?) unprecedented transparency in financial reporting. The numbers were public, the structures were documented, the regulations were visible. And none of it prevented disaster, because sophisticated actors learned to optimize for regulatory compliance and transparent metrics while building systemic risk in ways that satisfied all the visible checks.
More visibility didn't create more safety. It created more sophisticated deception.
The Privacy Imperative
The counterargument is important: privacy enables abuse, secrecy hides corruption, opacity protects the powerful. This is true. Transparency has genuine value in preventing certain kinds of wrongdoing.
But the solution isn't universal transparencyâit's strategic opacity. Some things should be visible: use of public resources, exercise of power over others, decisions that affect people without their consent. Other things should be private: internal deliberation, early-stage thinking, personal information, competitive strategy.
The transparency trap assumes these categories are the sameâthat everything should be visible by default, with privacy as a rare exception that requires justification. But this gets it backwards. Privacy should be the default, with transparency applied strategically where it serves specific accountability needs.
Because here's what we lose when we make everything transparent: the space to think without performing, to fail without being judged, to experiment without commitment, to change our minds without inconsistency, to have conversations where we're figuring things out rather than defending positions.
The transparency culture creates a world where every statement must be defensible, every decision must be justified, every process must be documented. This doesn't create better thinkingâit creates defensive thinking, where people optimize for covering their asses rather than learning from mistakes.
The October 3rd Practice
Today, look at what you're making visible and ask: why? Not "what am I hiding?" but "what am I revealing, and what does that revelation cost?"
That metrics dashboard you're maintainingâis it improving decisions, or just giving you numbers to report when asked? That status update you're writingâdoes it help coordination, or is it just performance of productivity? That transparency initiative you're advocatingâwill it actually improve outcomes, or just create new ways for people to game the system?
Sometimes the answer is that transparency genuinely helps. But often, you'll find that visibility is creating performance overhead without corresponding benefit, that it's driving important work underground, that it's enabling sophisticated gaming while catching only crude cheating.
Real accountability doesn't come from visibility. It comes from trust, judgment, and consequences that matter. You can have transparent processes with no accountabilityâeveryone can see everything while nothing changes. And you can have accountable processes with limited transparencyâwhere people are judged by outcomes rather than performances.
Stop optimizing for visibility. Start optimizing for truth, even whenâespecially whenâtruth resists measurement and can't be easily shown.
The most important work will always be partly invisible. The question is whether you'll create space for it or demand that it perform itself into meaninglessness.
The transparency trap isn't that visibility is badâit's that we've confused visibility with truth. Real accountability comes from judgment and consequences, not from observation. Transparency creates performance, drives authentic work underground, enables sophisticated gaming, and systematically devalues illegible but crucial activities. The solution isn't universal opacity, but strategic privacy as the default with transparency applied where it serves specific accountability needs. Before you make something transparent, ask what you're trying to achieve and whether visibility will accomplish it or just create new forms of theater. The most important work resists performance. Create space for it by resisting the reflex to make everything visible.